Frequently Asked Questions and Policies:
Q: What is your refund policy?
A: If you are not 100% satisfied with any of our products within 30 days of delivery of the product at your specified shipping address, we will refund your total purchase or partial purchase per specific product. Or, we will gladly exchange a product(s) for our other product(s) of equal value. After 30 days, all sales are considered final. Any product eligible for a refund or exchange must be packaged by you and returned undamaged. Customer is responsible for return shipping cost. Thank you.
Q: What is your shipping policy for domestic (United States) orders?
A: For all currently in stock items, we ship in 1-4 business days (usually 1-2 business days, unless otherwise specified) from either our office in San Geronimo, CA or a shipping fulfillment center in Healdsburg, CA (both locations considered in the Northern San Francisco Bay Area) to anywhere in United States via USPS Priority, FedEx Ground or UPS Ground. Out of stock items noted as ‘BACKORDERABLE’ or ‘SHIPS SEPARATELY’ in their listing title will ship within the time frame declared in the listing title, e.g. ‘1-2 WEEKS.’ Email: Info@LongevityPower.com for any further questions.
Q: What is your shipping policy for international orders?
A: See our domestic shipping policy above for shipping time frame. We ship to most countries throughout the world via USPS 1st Class International, Priority International or Express International, however it is your responsibility to ensure your order is suitable to pass through customs. Please review your country’s Importation Regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies. You (the customer) are responsible for paying additional fees or taxes imposed upon pickup.
Customs fees or taxes charged by the country in which your order is delivered and may range from 0% – 50% or more. We are not responsible for packages that go missing internationally. We HIGHLY recommend using USPS Express International which does have tracking available for most countries. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs/shipping fee to ship the package back to us. As such, once the package is received back to our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge (if you haven’t paid it yet) to send the package back to us.
We are not responsible for reshipping orders that are refused at Customs. If Customs refuses a package, sends it back to us and we receive it back from Customs, we can issue you a refund for the products in your order only if we receive the package back and if the contents are in resalable condition. In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to possible opening of and inspection of goods by Customs officials in the country of delivery. We are not responsible for orders that are held up at Customs, damaged by Customs, destroyed by Customs, or refused entrance by Customs due to this process. Again, it is the responsibility of the customer to review their own country’s importation regulations as we are not responsible for items refused by Customs in accordance with their prohibition policies.
Q: Do you make health or disease related claims with regard to Longevity Power products?
A: Absolutely NO! Our disclaimer: The information printed on our website, product labels and marketing pieces or stated in our videos or by company members or fans has not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat or cure any disease. Individuals taking medications and those with known medical conditions should consult with their holistic physician before using our products or any nutritional product. People with high blood pressure, taking blood-thinning agents, have stomach or liver problems or women who are breastfeeding or pregnant should consult their holistic physician before using any herbs. Please research our ingredients especially if you are pregnant, breastfeeding or have health issues. Thank you!